Perfect Picture Company home of canvas photos, poster prints, Image Bloc box frames and picture frames.

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  Terms and Conditions for Perfect Picture Company

The following Terms & conditions apply to all transactions on the Perfect Picture website. Please read these carefully before placing an order and print a copy for personal reference.

1 - Delivery Dates
Delivery can only be made within the United Kingdom or Countries listed under the delivery section of the Perfect Picture website.

We aim to achieve all quoted delivery dates. However, all dates and lead times are estimates only. In the event of a delay with your order, you will be contacted by e-mail, advising you of any changes. Should the new date not be acceptable, the customer has the option to either choose an alternative product or cancel their order and receive a full refund.

For bespoke Canvases / Framing / Artwork and all other made to order items displayed on Perfect Picture delivery and despatch may vary and will be quoted on an individual basis.

Perfect Picture cannot be held responsible for delivery delays due to the postal service, courier service or any other factor that Perfect Picture does not have direct control over.

2 – Damaged Goods
All items and goods must be checked immediately upon receipt. All items and goods that are damaged must be recorded on the delivery notice and you must inform Perfect Picture within 48 hours. Please e-mail us and we will advise accordingly how to return your items or goods.

In cases where Perfect Picture have been found to be at fault, we will reimburse you for the delivery costs in returning your item or goods and issue a replacement or offer a full refund.

3 – Faulty Goods
Any items that are deemed to be faulty must be reported to Perfect Picture within 48 hours of receipt. Please e-mail us and we will advise accordingly how to proceed.

4 – Returns Policy / Cancellations
You have the right to cancel your order within 7 days upon delivery of your item. All returns will be subject to a full refund minus any postal / courier charges (normally around £10). Items must be returned in their complete original packaging. A 25% re-stocking fee applies to all returned items. This return policy does not include any Bespoke or made to order items using customers own images or artwork.

Perfect Picture will not be liable / responsible for the cost of returned items being delivered back to us if you cancel your order within 7 days. If required, we can arrange for the collection of your item or goods and deduct the cost from the refund amount given on your order. This return policy does not include any Bespoke or made to order items using customers own images or artwork

All refunds will be made by Perfect Picture within 30 days of receiving the returned goods or items. This return policy does not include any Bespoke or made to order items using customers own images or artwork.

Please note that any items or goods that use a customers own images or artwork are exempt from the 7 days return or cancellation policy. If you are ordering an item using your own image or artwork, you will be sent a proof of the image to check and approve. Please check the proof carefully as any amendments cannot be made after this time.

5 – Availability
All goods and items displayed on the Perfect Picture website are subject to availability. In the event of an item that is displayed not being available we will offer an alternative product or issue with a full refund.

6 – Breach of Contract.
Perfect Picture reserve the right to suspend or terminate any agreement or contract and cancel any order at any time without notice.

7 – Website Compatibility
Perfect Picture do not guarantee that our website will be compatible with all PC/MAC or home / business computer. Perfect Picture cannot be held liable for any damage, data loss or corruption as a result of using this website.

8 – Website information
All information and prices contained on Perfect Picture are deemed to be correct. If, at any time, we discover an error in product description or pricing for an item you have ordered, we will advise you immediately. We will advise you on any amendments made to the product description and advise you of the correct pricing for the item. The item can then be re-ordered with the correct description or pricing or a refund will be given.

9 - Perfect Picture Guarantee
All our products are supplied with a minimum 1 year guarantee against manufacturing defect unless otherwise stated.

This guarantee is supplied for all our products for their intended use only. This guarantee does not cover user error or accidental damage.

10 - ©Copyright
All images, text, design and content on this website are the exclusive copyright of Perfect Picture or are used under licence by Perfect Picture and may not be copied, used or replicated without the express permission of Perfect Picture

Buy Photo Canvas, Image Bloc, Picture frames with credit card, PayPal and Sage Pay. Secure on-line ordering. All prices include VAT